1. BEFORE HIRING
1.2 For Groups, each member of the group should sign the Hire Agreement ensuring that each member of the party is fully aware of the risks and health and safety issues involved, any person under the age of 18 must be signed on behalf of by a parent or guardian.
1.3 All group members must be individually named on the Hire Agreement and each must affirm:
a. Their acceptance of the terms of the Hire Agreement and the Hirer’s Obligations (Section 4, below);
b. That they have disclosed any medical conditions from which they suffer in respect of asthma, diabetes, epilepsy and heart disease;
c. That the hazards and safety rules have been explained to them by Wye Canoes Ltd, and that they are clearly understood.
2. GENERAL
3. ACCEPTANCE OF CONDITIONS
4. HIRER’S OBLIGATIONS
4.1 USE AND LOCATIONS: keep the Goods in their possession and under their control at all times and use the Goods only within the area of, and for the purposes of, their trip as previously agreed with the Company.
4.2 ALLOW INSPECTION: permit the Company’s representative access to the Goods at all reasonable times, for the purpose of inspecting, repairing or removing the Goods.
4.3 LOSS OR DAMAGE: be responsible for losses of, or damage to, the Goods caused by their own fault and will be charged in full for any such loss or damage at the end of their hire period.
4.4 SALE OR LETTING ETC: not sell, underlet, or dispose of the Goods, and will indemnify the company against all losses, costs, claims, damage and expenses howsoever occasioned by their breach of these conditions.
4.5 ALCOHOL: Alcohol can only be carried for overnight trips. Consumption of alcohol in boats is prohibited and any Hirer caught consuming alcohol within their boat will be in breach of the hire agreement.
4.6 UNRULY BEHAVIOUR: Hirer’s should act in a reasonable manner and respect other river users. Any unruly behaviour may result in the Hirer’s agreement being terminated, any damage caused by unruly behaviour will be charged for.
4.7 BUOYANCY AIDS: Hirers should not remove or undo buoyancy aids whilst on or around the water.
5. MAINTENANCE
6. INSURANCE TO COVER LOSS OR DAMAGE
7. BREACH
8. CANCELLATION
Cancellations made by the customer within 7 days of the first day of hire a charge of 50% of the hire charge will be levied. If cancellation is made within 48 hours of the start of the booking then the hire costs will be charged in full. Cancellation by the Company due to adverse river levels or extreme weather conditions will not be charged and re-arrangement of the booking will be attempted for a later date. Gift Vouchers – cancellations made within 7 days of booking may be rescheduled – but no refund will be given, cancellations made within 48 hours of the start of the booking the voucher will be no longer valid and cannot be reused.
- GUIDED TRIPS OR INSTRUCTION
50% Deposit is non-refundable. If a cancellation is made by the customer within 14 days of the event start, full payment will be charged. Whilst every reasonable attempt will be made to deliver trips, Wye Canoes Ltd reserves the right to cancel or modify the trips due to safety considerations and factors beyond our control. Gift Vouchers – cancellations made within 14 days of booking the voucher will be no longer valid and cannot be reused.
9. DISCLAIMER
10. OFFERS
Offer Code – EBD010114 - Early Booking Discount Offer – Bookings are made once a 50% deposit has been received, no boats can be held without a deposit. 20% Discount is on Canoe Hire Price Only. Full or part trip cancellation made by the customer on trips booked with this offer will get no refund if cancelled within 7 days of trip date.
Christmas Voucher Offer – 2013 – Voucher is for canoe hire trips or value to put towards Canoe Hire Trips ONLY. It excludes accommodation packages, guided trips or courses, trips in school or bank holidays, or any other offers. If trips are purchased with group numbers that then change after offer ends, no refunds will be given on decreasing numbers and any additions will be charged at full price. Offer is based on original group numbers for which original voucher was obtained. Full or part trip cancellation made by the customer on trips booked with this offer will get no refund if cancelled within 7 days of trip date. (To get this Offer – Quote Ref – X0251113)
Offer Code – GD24413 – Limited Time Offer – Offer is valid for period stated verbally or on the quote, and booking must be made within the stated time period to receive the offer. Bookings are made once a 50% deposit has been received, no boats can be held without a deposit. If trips are purchased with group numbers that then change after offer ends, no refunds will be given on decreasing numbers and any additions will be charged at full price. Offer is based on original group numbers for which discount was obtained. Full or part trip cancellation made by the customer on trips booked with this offer will get no refund if cancelled within 7 days of trip date.
Christmas 50% Off – 2012 – ‘Spend’ is full payment for any canoe hire trip or purchase of gift voucher for a canoe hire trip – excludes accommodation packages, guided trips or courses, trips in school or bank holidays, or any other offers. If trips are purchased with group numbers that then change after offer ends, no refunds will be given on decreasing numbers and any additions will be charged at full price. Offer is based on original group numbers for which discount was obtained. Full or part trip cancellation made by the customer on trips booked with this offer will get no refund if cancelled within 7 days of trip date. (To get this Offer – Quote Ref – X0502012)